We endeavour to ship all orders the next working day via Royal Mail. Any orders made after 1pm on a Friday will be processed the following Monday. Please allow up to 5 days for standard UK delivery.
We want you to be delighted with your purchase from The Farmula, but if for any reason you’re not, we offer a no-hassle returns policy. Products purchased from TheFarmula.co.uk can be returned to us for refund or exchange. Please contact us at firstname.lastname@example.org with details of your order to arrange a return. Products must be un-opened and in original packaging and condition. Return/refund requests must be made within 14 days of receipt of your original order. You are responsible for the costs of returning an order.
If you return part of an order for a refund and this refund brings your order total under the threshold for free delivery or any other promotion then the refund amount will be adjusted accordingly. If a product is damaged while it is being shipped to you we will provide you with a full refund or exchange. Return postage will be refunded in the case of damaged, defective or incorrect products. When returning a product to us please keep your postal receipt until your refund or exchange has been processed as we may need to see this if we fail to receive your return.
We endeavour to process returns within 2 weeks of receipt. All refunds will be issued to the method used for payment.